UNIMO Age Suitability

About this page

This page explains the age suitability of the Unimo app (“Unimo,” “we,” “our,” or “us”), including the App Store age rating we self-assign, the reasons for that rating, the role of generative AI in the experience, and the tools we provide to parents and guardians. It is published pursuant to Apple’s App Store Review Guidelines, including Guideline 1.3 (Kids Category), Guideline 1.2 (User-Generated Content) and Guideline 4.8 (Generative AI content moderation).

App Store age rating

Our rating reflects an AI companion and journaling experience designed around light emotional self-reflection. The product is not intended to provide medical, clinical, or therapeutic services. Users seeking professional care should consult a qualified healthcare provider.

Content descriptors

The 12+ rating reflects the possibility of encountering the following content at an infrequent and mild level:

• Infrequent/Mild Mature/Suggestive Themes: emotional, relational, or coming-of-age topics that may be raised by users during conversations or journal entries.
• Infrequent/Mild Medical/Treatment Information: general mental-wellness references such as stress, anxiety, sleep, or self-care. Unimo does not provide diagnosis or treatment.
• Infrequent/Mild Profanity or Crude Humor: conversational language that may arise in user-generated text.

Unimo does not contain:

• Sexual content, nudity, or erotic role-play.
• Realistic violence, gore, or graphic injury.
• Gambling, simulated gambling, or real-money wagering.
• Horror/fear themes directed at young users.
• Unrestricted web access or an in-app web browser.

Generative AI in Unimo

Unimo uses large language models to power conversations with our companion characters, to generate emotional summaries and reflections, and to co-create short diary-style stories from user input. AI output is labeled inside the app so users can distinguish model-generated content from human-authored content.

We apply multiple safeguards to AI-generated content:

• Pre-prompt safety rules instructing models to refuse sexual content, self-harm instructions, illegal activity, personal-data harvesting, and targeted harassment.
• Content classifiers that screen both user inputs and model outputs for sexual, violent, self-harm, hateful, or minor-unsafe material before it is shown.
• Crisis routing that surfaces supportive messages and encourages users to contact qualified crisis lines (e.g., 988 in the U.S., Samaritans, or local equivalents) when self-harm or suicide signals are detected.
• Human-in-the-loop review of flagged interactions and periodic red-teaming of new model versions.

No automated system is perfect. If you believe you have received inappropriate AI output, please report it through the channels in “Reporting and contact” below so we can investigate.

User-generated content

Unimo allows users to write journal entries, chat with AI companions, and optionally share short stories within opt-in community features. User-generated content is subject to our User Agreement, including rules prohibiting sexual content involving minors, violent threats, illegal activity, personal-information doxxing, and targeted harassment.

We moderate shared community content through a combination of:

• Automated classifiers applied before publication.
• User reporting (available on each shared item).
• Manual review by our safety team for escalations.
• Rapid takedown and, where appropriate, account suspension or ban.

Private journal entries are not scanned for moderation purposes other than the automated safety checks required to detect imminent self-harm or illegal content in accordance with applicable law.

Guidance for parents and guardians

We encourage parents and guardians of users under 18 to review the app together with the user. iOS provides tools that complement our in-app safeguards:

• Screen Time > Content & Privacy Restrictions > Apps: limit which age rating can be installed or used.
• Family Sharing & Ask to Buy: require parental approval for downloads and in-app purchases.
• Communication Safety (iOS 17+): additional protections for image and contact content.

Inside Unimo, users can mute the background music, disable optional community sharing, delete their diary entries and chat history, and request account deletion at any time.

In-app purchases and advertising

• In-app purchases: Unimo may offer optional subscriptions or consumables (e.g., invite passes, premium characters). Purchases are processed by Apple and gated behind Apple’s standard authentication and Ask to Buy controls where enabled.
• Advertising: Unimo does not display third-party advertising inside the app and does not use the iOS advertising identifier for tracking. If this ever changes we will update this page and request App Tracking Transparency consent where required.

Reporting and contact

To report objectionable or unsafe content generated by our AI, shared by another user, or otherwise encountered in Unimo, use the in-app report action next to the relevant content, or email us with the subject line “Age Suitability Report”:

• Email: contact@unimo.chat
• Mail: Eastern Star Global, LLC, 32 N Gould St, Sheridan, WY 82801, USA

We act on reports of objectionable content within 24 hours and may remove content, suspend accounts, or take further action as described in our User Agreement.

Crisis resources

Unimo is not a crisis service. If you or someone you know is in immediate danger, please contact local emergency services or a professional crisis line, for example:

• United States: 988 Suicide & Crisis Lifeline (call or text 988).
• United Kingdom & Ireland: Samaritans — call 116 123.
• International: findahelpline.com.

Changes to this page

We may update this page when we ship new features, change our rating, or adjust our content-moderation practices. Material changes will be reflected in the “Effective date” above and, where appropriate, communicated in-app.